Refund & Cancellation Policy

1. Enrollment and Payment Confirmation

1.1 Enrollment is confirmed after receipt of the applicable payment and completion of required enrollment formalities.

1.2 Before payment, parents or students shall be informed of the selected programme, total fees, purchased teaching hours, package validity and applicable terms.

1.3 Payments must be made only through officially authorised KAPreps payment channels.

1.4 All confirmed payments shall be recorded in the KAPreps system, and an official payment receipt shall be issued.

2. Refund Policy

2.1 General Policy

Fees paid towards confirmed tutoring programmes, academic packages, masterclasses and related educational services are ordinarily non-refundable in cases of voluntary withdrawal, change of mind, personal scheduling changes or discontinuation initiated by the parent or student, except where a refund is required by applicable law.

2.2 Cancellation Before Classes Begin

If a parent requests cancellation after payment but before the first regular class, the request must be submitted through an official KAPreps communication channel.

Such requests will be reviewed based on the applicable enrollment terms, services already provided, any legitimately incurred costs and relevant legal requirements.

2.3 Cancellation After Classes Begin

Where a parent or student voluntarily discontinues an ongoing programme, a refund is not automatically available.

Any refundable amount, where required by applicable law or approved by KAPreps, shall be determined having regard to services already delivered, unused sessions, the agreed package structure and applicable legal requirements.

2.4 Non-Delivery or Deficiency in Services

Where KAPreps cannot deliver the contracted services, or where a refund, proportionate reimbursement or another remedy is required under applicable consumer-protection law, the request shall be reviewed and resolved in accordance with that law.

Nothing in this policy excludes mandatory statutory rights or remedies.

3. Trial Classes and Educator Selection

3.1 Parents may avail themselves of up to 3 trial classes before finalising an educator, subject to applicable trial fees, scheduling arrangements and availability.

3.2 Trial classes are intended to help parents evaluate teaching methodology, student compatibility and subject expertise before regular enrollment.

3.3 Any applicable trial fee shall be disclosed before booking.

3.4 After selecting an educator and confirming enrollment, the student may commence regular classes under the purchased programme.

4. No-Questions-Asked Educator Change Policy

4.1 KAPreps offers a No-Questions-Asked Educator Change Policy, under which parents may request a change of the initially assigned educator within 7 calendar days beginning on the date of the first completed regular class.

4.2 Parents are not required to provide a reason for requesting a change within this period.

4.3 Requests must be submitted through the KAPreps application or another officially authorised support channel.

4.4 KAPreps shall arrange a suitable alternative educator based on student requirements, subject expertise and available schedules.

4.5 An educator change does not restart the purchased package or restore teaching hours already delivered.

4.6 Educator-change requests do not automatically create an entitlement to a monetary refund. Applicable statutory consumer rights remain unaffected.

5. Educator Replacement and Continuity

5.1 If an assigned educator resigns, becomes unavailable, is removed or is otherwise unable to continue, KAPreps shall arrange a suitable replacement without charging an additional enrollment fee solely for the replacement.

5.2 The replacement educator shall be selected based on the student's academic needs, curriculum, subject and available teaching schedule.

5.3 Previously completed teaching hours shall remain recorded.

5.4 Undelivered, paid teaching hours shall remain available in the student's package, subject to applicable terms and law.

5.5 If KAPreps is unable to provide the contracted services or a reasonably suitable alternative, the parent may raise a formal service-resolution request, including a refund request where appropriate.

5.6 This educator replacement support is available independently of the initial seven-day no-questions-asked educator change period.

6. Class Cancellation and Rescheduling

6.1 Parent-Initiated Cancellation

Parents or students wishing to cancel or reschedule a class must notify KAPreps through its authorised communication channels.

The notice requirements and consequences of late cancellation, if any, shall be those clearly communicated and accepted for the particular programme before enrollment.

6.2 Missed Classes and No-Shows

Student absences and missed classes shall be managed according to the applicable, previously disclosed attendance and rescheduling conditions.

No undisclosed cancellation penalty or deduction shall be imposed.

6.3 Educator-Initiated Cancellation

If a scheduled class is cancelled by KAPreps or the assigned educator without being delivered, that class shall not be deducted from the student's available teaching hours.

An alternative class shall be arranged, subject to mutually agreed scheduling.

6.4 Technical Difficulties

Where a class cannot be delivered because of a verified technical interruption, KAPreps shall review the circumstances and determine a reasonable rescheduling or service-credit arrangement.

7. Package Validity and Unused Classes

7.1 The validity of each purchased programme shall be communicated at enrollment.

7.2 Parents are encouraged to schedule and utilise teaching hours within the agreed validity period.

7.3 Unused sessions shall not automatically qualify for monetary refunds upon voluntary discontinuation.

7.4 Any legally required refund, extension, credit or other remedy shall remain available notwithstanding the general package policy.

7.5 Package transfers, freezes or extensions may be considered through the official KAPreps support process.

8. Duplicate or Incorrect Payments

8.1 In cases of duplicate transactions, accidental excess payments or verified billing errors, parents may submit a refund request with the relevant transaction details.

8.2 Once verified, any excess amount collected shall be refunded through an appropriate original payment method or another legally permissible method.

8.3 Processing time may depend on the payment gateway, issuing bank and applicable payment-system requirements.

9. Refund Request and Grievance Process

9.1 Refund, cancellation and billing concerns must be submitted through the official KAPreps support or grievance channel.

9.2 Requests should include the student's registered name, payment reference, programme details and a brief explanation of the concern.

9.3 KAPreps shall acknowledge complaints within the period required by applicable law and seek to provide a reasoned resolution promptly.

9.4 Where the Consumer Protection (E-Commerce) Rules apply, the applicable grievance acknowledgement and redressal timelines shall be followed.

9.5 Approved refunds shall be processed through authorised banking or payment channels within applicable statutory or payment-system timelines.

Support and Grievance Email: support@kapreps.com

10. Changes to This Policy

10.1 KAPreps may update this policy from time to time for future enrollments, operational improvements or legal compliance.

10.2 The updated version and effective date shall be published on the official website.

10.3 Material changes shall not retrospectively remove contractual or statutory rights associated with previously purchased programmes.

11. Governing Law

This policy shall be governed by applicable Indian laws, including relevant consumer-protection legislation and any binding education or coaching-sector requirements.

Nothing in this policy restricts a parent or student's right to seek remedies before a legally competent consumer authority or court.